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Home » Shipping & Returns
Shipping & Returns
Shipping Information:
  • Most orders ship within 72 hours. Large or bulk orders or items not in stock may take longer.
  • Large quantity orders may experience delays. If you have specific requirements, please let us know at the time the order is placed.
  • Any shipping delays noted on the website are approximate, some orders may ship sooner and some will take longer.
  • Orders will be shipped FOB Los Angeles, CA.
  • We ship to street addresses only. Ordes to PO or APO boxes will not be processed.
  • Our minimum shipping charge is $9.00.
  • We cannot process or ship orders less than $35.00, except for items as noted on website.
  • Most orders are shipped UPS Ground.
  • Most credit card orders ship within 3 days. For orders paid by check, your order will ship as soon as possible after your check clears.
  • Shipping is calculated according to the total weight of the order, size of the package(s), and destination.
  • Although unlikely, large orders or orders that include heavy (i.e. food, water, large kits, etc.) or oversized items may require additional shipping charges. You will be notified of these charges before your order ships with the option to cancel the order.
  • Because all orders are shipped factory direct to you, credit card orders are charged within 72 hours of order placement, regardless of when the order actually ships.
Return Information:
  • You may return products to us for a refund of your purchase price minus a 20% restocking fee when you notify us within 10 days of receiving your order. We do not accept returns beyond this 10-day period.
  • Any merchandise that is defective or damaged upon arrival must be reported within 10 days of delivery for an exchange or refund to be processed.
  • Customer must pay shipping back to designated location for returned items. Customer is also responsible for original shipping charge and restocking fee as noted above.
  • Customer must call first for a return authorization number.
  • Items must be unopened, in new condition, and returned in original shipping containers.
  • Food and water items are non-returnable due to mandated health codes. No Exceptions.
  • If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
  • All merchandise delivered, must be inspected by customer. If any box looks dented or damaged in any way, driver must make notation and should mark any damages. Boxes opened later and then notice damage without driver making notation, is considered concealed damage. We have 15 days to report concealed damage. Shipping companies do not always cover full refunds on concealed damage items. None of this applies to items shipped UPS.
  • Once an order is returned, please allow 30 days for a refund to be issued.
  • By submitting an order, you agree to pay for the items ordered.
  • Any order that is placed and then cancelled *BEFORE* it is shipped is subject to a 8% cancellation fee of the order total.
  • Any item ordered and then cancelled after item is shipped, must refuse order and pay the 20% restocking charge and pay shipping to and from factory or warehouse where product was originally shipped from.
  • Once an order is cancelled, there will be approx. 30 day time period before a refund will be issued.
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360 E. First Street, Suite 203, Tustin, CA 92780

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