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Home » Conditions of Sale & Use
Conditions of Sale & Use
Conditions of Sale:
  • Prices Effective January 5, 2010
  • Minimum Order is $35.00, except where noted.
  • Sales tax will be added to orders shipped to CA at 8.75% on all taxable items.
  • All Prices Are Subject To Change Without Notice And Customers will Be Advised Of the Current Cost.
  • List price is for reference only. No sales may have occurred at this price.
  • Terms: Visa, Master Card, American Express, Discover, Check, Money Order, Wire Transfer.
  • Order will not ship until payment is received and funds are verified.
  • Because all orders are shipped factory direct to you, credit card orders are charged within 72 hours of order placement, regardless of when the order actually ships.
  • Any shipping delays noted on the website are approximate, some orders may ship sooner and some will take longer.
  • All Merchandise F.O.B. Raytech Warehouse, Los Angeles, California.
  • No Merchandise Can Be Returned Without A Written Authorization Number.
  • All Weights And Size Dimensions Are Approximate.
  • If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
  • Most Items Are Shipped UPS - Feel Free To E-mail or Call For A Quote.
  • By submitting an order, you agree to pay for the items ordered.
  • When delivered to the transportation company, shipments become the property of the purchaser.
  • Before acceptance, the extent of any damage should be noted on the bill of landing.
  • Any item ordered and then cancelled after item is shipped, must refuse order and pay a 20% restocking fee and pay shipping to and from factory or warehouse where product was originally shipped from.
  • Once an order is cancelled, there will be approx. 30 day time period before a refund will be issued.
Return Information:
  • You may return products to us for a refund of your purchase price minus a 20% restocking fee when you notify us within 10 days of receiving your order. We do not accept returns beyond this 10-day period.
  • Any merchandise that is defective or damaged upon arrival must be reported within 10 days of delivery for an exchange or refund to be processed.
  • Customer must pay shipping back to designated location for returned items.
  • Customer must call first for a return authorization number
  • Items must be unopened, in new condition, and returned in original shipping containers.
  • Food and water items are non-returnable due to mandated health codes.
  • If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
  • All merchandise delivered, must be inspected by customer with driver present. If any box looks dented or damaged in any way, driver must make notation and should mark any damages. Boxes opened later and then notice damage without driver making notation, is considered concealed damage. We have 15 days to report concealed damage. Shipping companies do not always cover full refunds on concealed damage items. None of this applies to items shipped UPS.
  • Once an order is returned, please allow 30 days for a refund to be issued.
Online Ordering Process
You must set up an account with Raytech to place an online order. The purpose of the account is to allow us to identify you with the order that you place. Your account also gives you online access to your order history and order status for each order you place with Raytech.

After you place your order you will arrive at a page that will inform you that your order has been successfully sent. If this does not occur, use the back button on your browser, re-enter your credit card information and submit your order again. You can verify that your order has been sent by checking your shopping cart. When an order is successfully sent to us, your shopping cart will be emptied. If items remain in your cart, it indicates you need to repeat the checkout process.

If you have not asked us to verify the shipping charge with you in the comments box on the last step of the ordering process, we will automatically process your order and charge you the lowest shipping cost available to us. If the shipping cost is greater than you were shown during checkout, we will verify the cost with you via email before we process your order.

If a mistake in pricing or shipping costs is discovered, you will be notified and we will ask you if you would like to proceed with the order. If you proceed with the order, we will send an updated email invoice and process your order.

In most cases, your order will be shipped within 72 hours of order confirmation. If you choose to pay by check through postal mail, your order may take up to 3 weeks longer to process.


Please Note: You should receive an email from us within 12 hours of placing your online order, during the week, or within 48 hours on the weekend. If you have not heard from us within this time period, please contact us at sales@raytechcatalog.com. Our normal operating hours are 9am-5pm PST, M-F.

Thank you!

Conditions of Use of raytechcatalog.com:
Disclaimers:
The Raytech website is provided on an "AS IS," "as available" basis. The accuracy, timeliness of this web site is not warranted or guaranteed because of the security limitations on the Internet. By sending a product review or testimonial to Raytech, you agree that Raytech may publically display the product review or testimonial on the Raytech website. Raytech and all persons affiliated with the Raytech website shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions or other defects, or timeliness, of information contained within this site or for any delay of interruption in the transmission thereof to the site visitor or for any claim or loss arising from or occasioned thereby. Raytech and all persons affiliated with the Raytech website shall not be liable for any damages, of any type or nature whatsoever, occasioned by the actions or omission of actions, if any, taken in reliance upon any information contained within this site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about products found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time.
Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the website are prohibited.

Errors on our site:
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Raytech reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Raytech will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. While Raytech takes steps to ensure the accuracy and completeness of product descriptions provided, please refer to the originator of information for details, for example the manufacturer for complete product details.
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